1. Terms of delivery
1.1 Delivery area
1.1.1 Delivery to a mailing address
Products purchased on the site can only be delivered to the United Kingdom (excluding the Channel Islands), metropolitan France including Corsica (excluding Guadeloupe, Martinique, Guyana, Reunion, Mayotte, New Caledonia and the French Southern and Antarctic Territories), the Principality of Monaco, Germany (excluding the island of Heligoland and the territory of Busingen), Belgium, Luxembourg, the Netherlands (excluding the Netherlands Antilles and Aruba), Spain (excluding the Canary Islands, Ceuta and Melilla), Portugal (excluding the Azores and Madeira), Italy (excluding Livigno), Campione d'Italia and the national waters of Lake Lugano), Ireland, Austria, the Czech Republic, Finland (excluding the Aland Islands), Denmark, Sweden, Andorra, Andorra, Saudi Arabia, Argentina, Australia, Bahrain, Brazil, Canada, China, the United Arab Emirates, the Vatican City States, Greece, Japan, Kuwait, Lebanon, Liechtenstein, Norway, Oman, Puerto Rico, Qatar, Hong Kong, Russia, Saint Barthélemy, Saudi Arabia, Singapore, Switzerland, Taiwan, the United States, Venezuela and Poland (hereinafter the "Delivery Zone").
It is not possible to place an order for any delivery address outside this Delivery Zone. For reasons, in particular of security, BOW&Co SAS will not process any order for which a post office box is provided.
The Products are shipped to the delivery address that you have indicated during the ordering process.
1.2 Delivery costs
The amount of the delivery charges is calculated according to the Products chosen, the total value of your order and the delivery method chosen.
The initial delivery charges are free for all Colissimo, Chronopost and Fedex Express orders only (excluding delivery by courier and specific carriers).
1.3. Delivery times
The delivery times below run from the validation of your order.
1.3.a) Delivery to a postal address
At the beginning of the ordering process, we will indicate the possible delivery times and shipping options for the Products purchased and the chosen country of delivery. This amount will be due by you in addition to the price of the Products purchased.
1.3.b) Delivery in France and the Principality of Monaco
Chronopost Express :
- One (1) working day for any order placed and validated before 2pm, working day;
- Two (2) working days for any order placed and validated after 2pm on a working day.
For delivery in Corsica: Two (2) working days from the validation of the order.
1.3.c) Delivery to the United Kingdom
- Three (3) working days for any order placed and validated before 1pm, working day;
- Four (4) working days for any order placed and validated after 1:00 p.m., business day.
For deliveries to the islands of Sorlingues: Three (3) working days after your order. For deliveries to the Orkney Islands: four (4) working days after your order. For deliveries to the Hebrides Islands: five (5) business days after your order.
For deliveries to the Shetland Islands: six (6) business days after your order.
Orders that include a fragrance will require an additional one (1) business day for delivery outside of France.
1.3. (d) Delivery in Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy, Ireland, Austria, the Czech Republic, Finland, Denmark, Sweden, Andorra, Saudi Arabia, Argentina, Australia, Bahrain, Brazil, Canada and China, in the United Arab Emirates, the Vatican City States, the United States, Greece, Japan, Kuwait, Lebanon, Liechtenstein, Norway, Oman, Puerto Rico, Qatar, Hong Kong, Russia, St. Barthélemy, Singapore, Switzerland, Taiwan, Venezuela and Poland.
- Three (3) working days for any order placed and validated before 2pm, working day;
- Four (4) working days for any order placed and validated after 2:00 p.m., business day.
Any order to Germany including at least one fragrance will require a delivery time of 72 hours.
However, BOW&Co SAS reserves the right to split deliveries. The debit of your credit card or payment card will be split in the same way to correspond to the price of the Products actually delivered. The transport costs will only be invoiced for a single shipment and in accordance with the indications appearing in your order summary.
2. Delivery problems
Any defect or delay in delivery, exceeding the delivery times mentioned in Article 1.3 must be reported to our Customer Service as soon as possible. Any complaint made beyond thirty (30) calendar days after the date of validation of your order will not be taken into account.
In the event of failure to respect the delivery time, you may cancel the order, simply by e-mail or registered letter to the following address
17, route de Chatou
BOW&Co SAS will then be obliged to reimburse you the totality of the sums paid, at the latest within fourteen (14) days following the date of termination of the contract of sale. If you nevertheless receive the Product after having used this option, you must return it in accordance with the return procedure provided for in article 9 below.
You must check the conformity of the Products at the time of delivery and indicate, if possible on the delivery slip, in the form of handwritten reservations accompanied by your signature, any anomalies noted (open package, damaged product, etc.).
You must then contact Customer Service by e-mail, by clicking on the "Contact Us" link, or by telephone on +33 (0)9 74 48 87 47, from Monday to Friday (excluding public holidays), from 10:30 am to 6 pm. If the Products purchased do not comply with the terms and conditions or if you are not satisfied with them, you may return them or request an exchange or refund under the conditions set out in Article "9. Right of withdrawal - returns, exchanges, refunds".
3. Right of withdrawal
3.1. 3.1. Right of withdrawal and withdrawal period
You have a legal right of retraction that you can exercise under the conditions provided for by articles L221-18 and L221- 20 of the Consumer Code, if you meet the conditions laid down by these provisions, without having to justify your reasons and without having to pay penalties.
The general return policy (for refund or exchange) of BOW&Co SAS allows you to retract within fourteen (14) days from the date of delivery of the Products, without having to justify your reasons and without having to pay any penalty. After this period, you will no longer be able to exercise your right of retraction.
3.2 Methods of exercising the right of retraction
We offer you the possibility to fill out and submit your declaration of cancellation online by logging into your customer account. You will then immediately receive a confirmation of your cancellation by email.
You may also, before the expiry of the above-mentioned 14-day withdrawal period, send any other unambiguous statement expressing your wish to withdraw to the following address
17, Route de Chatou
If he or she wishes, the customer may use the model withdrawal form available in the appendix to these General Terms and Conditions of Sale.
3.3. Restriction to the right of withdrawal
In accordance with article L221-28 of the French Consumer Code, your right of retraction cannot be exercised for perfume orders when the Products have been unsealed after delivery for reasons of hygiene.
3.4. Consequence of the right of retraction
Within the framework of the exercise of the right of retraction or in the event of non-conformity of the Product, you can return the Product(s) purchased by requesting an exchange or a refund under the conditions described in article 10 below.
4. Terms and conditions of return, exchange, and reimbursement
4.1. At the bowandco.paris website
4.1.a) Free return procedure
Within the framework of the exercise of the right of retraction, the Products must be returned in their original condition and packaging (the box and if possible the shipping carton), accompanied by their purchase invoice or a copy in case of partial return.
The return of a Product, in case of exchange or request for refund, is free of charge. To do so, you must return the Products to us via our carrier, within a maximum period of fourteen (14) days from the date of your declaration of withdrawal, using our system of prepaid return labels. Log into your customer account and click on "Request a refund" or "Request an exchange" in the "Your Orders" section.
Follow the instructions that will allow you to :
- Choose the Products to be returned and the reason for your return;
- To choose your shipping method (deposit at La Poste for orders delivered in France and Monaco or pick up the package at home, with an appointment service in the second case);
- To download and print your prepaid return label (please refer to article 10.1.e Specific Products ordered from the Site to consult the Products not eligible for the prepaid return label system).
If you cannot or do not wish to use the Prepaid Return Label Service, please contact our Customer Service department who will register your return. You may then, within a maximum period of fourteen (14) days, return your package to the following address
Route de le Sablonnière
In this case, we advise you to take out the insurance offered by your carrier. BOW&Co SAS shall not be held liable in the event of loss, wrong address or delay in delivery of a Product that you wish to return to the Site, insofar as the risks of transport that you choose and that you initiate lie solely with you. BOW&Co SAS undertakes to reimburse you for the standard delivery costs including the tracking of the package. To this end, it will be necessary to insert in your return package the delivery invoice indicating the tracking number of the package.
In case of exchange, the standard delivery costs of the first order will be refunded and the costs of the second delivery will be charged according to the delivery method chosen.
Under no circumstances will it be possible to give you an electronic credit note that can be used on the Site, and the Site will not issue a customer credit to be used in a store.
We do not offer, for the moment, the possibility to request exchange or refund of BOW&Co Products purchased in a store from the Site.
In case of exchange request, please specify in the dedicated field the Product(s) you wish to receive in exchange for your order.
If you would like the chosen product(s) to be set aside for you, please contact our customer service. If the amount of the Product(s) chosen in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference in accordance with these General Terms and Conditions of Sale.
If the amount of the Product(s) chosen in replacement is less than the amount of the returned Product(s), the price difference will be refunded to you by BOW&Co SAS (being reminded that for gifts, only the customer who bought the gift can ask for the refund and have his bank account credited) in accordance with these General Terms of Sale.
In case of an exchange, the transport costs of the first delivery are reimbursed, but the transport costs of the second delivery are charged according to the delivery method chosen.
Please note that the exchange will take place within seventy-two (72) working hours from receipt of the product(s).
In the event of a refund request, the refund will be made within seventy-two (72) working hours of receipt of the product(s). A confirmation e-mail will be sent to you. The refund, including the delivery costs of the initial order, will then be made according to the same method of payment used at the time of the order and will be made in the same currency as that used by the customer at the time of payment of his order.
Please note, however, that your bank may take up to ten (10) business days to issue a refund to your card, depending on the processing time. This varies between card issuers, and we are unable to speed up this process beyond our control.
4.1.d) Gifts ordered from the bowandco.paris site
Third parties receiving gifts ordered from the Site may exclusively exchange the Products via the return procedure with the Site. Consequently, only the customer who purchased the gift will be able to request reimbursement under the right of retraction (insofar as only the bank account of the person who ordered the product can be credited).
If necessary, only an exchange for a Product of an equivalent or higher value (the price difference must then be paid by the third party beneficiary of the gift) is possible. The third party beneficiary will have to contact our Customer Service who will register the exchange and send by e-mail the prepaid return label.