FRANCE - LEGAL
General Terms and Conditions of Sale and Use
(Version: June 2020)
Please read these General Terms and Conditions of Sale and General Terms and Conditions of Use of the bowandco.paris website carefully. You can also print the full text by clicking on the button next to it.
General terms and conditions of sale
1. Seller identification
The present General Conditions of Sale are those of BOW&Co SAS, a simplified joint stock company with a share capital of 50 000 €, whose registered office is located at 17, route de Chatou - 78420 Carrières-sur-Seine - France, registered with the Versailles Trade and Companies Register under the number 2018B03922. Its Siret number is 841 675 291 00014 and its intra-community VAT number is FR67841675291 Its telephone number is +33 (0)9 67 47 88 13.
2. Scope and acceptance of the General Terms and Conditions of Sale
The purchase of products offered on the website www.bowandco.paris (hereinafter the "Site") is subject to these general terms and conditions of sale ("Terms and Conditions").
The Site allows you to order from BOW&Co SAS a selection of BOW&Co brand products online via the Internet.
The BOW&Co Products are exclusively intended to be sold to final consumers, natural or legal persons, excluding any resellers or intermediaries acting on behalf of resellers. Therefore, the customer affirms that he is acting as a final consumer and that he does not intend to resell the BOW&Co Products for commercial purposes; he certifies that he has the legal capacity to enter into the commitments provided for herein.
BOW&Co SAS may at any time update these General Terms and Conditions of Sale. You can read the current version of the General Terms and Conditions of Sale at any time by going to the "General Terms and Conditions of Sale" section of the Site. The General Terms and Conditions of Sale in force at the time of the conclusion of the contract of sale are those which are opposable to you.
In addition, each time you purchase Products on the Site, you will be asked to confirm your acceptance of these General Terms and Conditions of Sale in force on the date your order is placed. The said terms and conditions can be viewed before and at the time you are asked to confirm that you accept them. To materialize your acceptance, you will have to check the box
3. Terms and Conditions of Order
The Site allows you to order from BOW&Co SAS a selection of Products, immediately online via the Internet for delivery to the territories specified in article 8.1 "Delivery and collection zone").
The Site does not allow the placing of special orders which consist in particular in the creation of a Product which does not exist or no longer exists in the BOW&Co collection, or in the adaptation or personalization of a Product from the BOW&Co collections, and in the manufacture of the latter by BOW&Co SAS. These General Terms and Conditions of Sale therefore do not apply to special orders. For any special order, please contact our Customer Service by clicking on the "Contact Us" link or by telephone on +33 (0)9 74 48 87 47, Monday to Friday (excluding public holidays), from 10:30 am to 5:30 pm.
4. Product Availability
Our Product offers and prices are valid as long as they are visible on the Site, within the limit of available stocks. Errors or modifications may exceptionally exist, particularly in the case of simultaneous orders of the same Product by several customers. In the event of unavailability of a Product after your order has been placed, we will inform you by e-mail or telephone as soon as possible, offering you the option of either ordering another Product presented on the Site as a replacement, or cancelling your order.
BOW&Co SAS shall not be held liable in the event that the Products are out of stock or unavailable for orders not yet accepted by BOW&Co SAS.
BOW&Co SAS reserves the right to change at any time and without notice the Products offered on the Site. In order to ensure a better quality of service and availability of our Products to all the customers of the Site, BOW&Co SAS reserves the right to limit the quantity of Products that can be purchased by a customer, in accordance with the applicable provisions in this respect and in particular those of Article L121-11 of the French Consumer Code.
5. Order procedure
5.1. Product Selection
At any time, you can add Products to your selection by clicking on "Add to Cart", and choose to finish shopping or continue browsing.
You can consult your selection by hovering over it or by clicking on "Shopping cart" in the menu at the top right where will appear: the photo(s) of the Product(s), its colour(s) and reference(s), the quantity(ies) chosen, its unit price(s) and the sub-total of the selection. You will also be able to choose the country of delivery and the delivery method you prefer, which will calculate the amount of the delivery charges and therefore the total amount you will pay. The zone and the delivery costs can however be modified afterwards if you wish, the total amount will be updated accordingly according to your choices.
After selecting the Product(s), click on "Finalize Order" to start the ordering process.
A customer account is required to place an order on the Site:
- If you already have a customer account, you will need to identify yourself at this step by entering your password.
- If you don't have an account yet, you will be asked to create one by confirming your email address and creating a password later, at the "Payment" step. For the mobile version of the Site, you will be asked to enter this information during identification.
Your identifiers and passwords are strictly personal, therefore you agree to keep them secure and never disclose them to third parties. In case of loss, theft or any fraudulent use of your customer account, you undertake to inform BOW&Co SAS immediately.
Creating an account allows you to :
- Track your deliveries and consult your order history;
- Returning or exchanging Products ;
- Add or modify your shipping and billing addresses for future orders;
- Manage your subscriptions to the BOW&Co newsletter.
Unless proof to the contrary is provided by the client, the data recorded by the Site constitutes proof of the nature, content and date of all transactions between BOW&Co SAS and its clients. In the event of a conflict between BOW&Co SAS and one of its clients on a transaction carried out on the Site, the data recorded by BOW&Co SAS is considered as valid proof of the content of the transaction, unless the client provides proof to the contrary.
You can deactivate your account at any time by sending an e-mail to Customer Service by clicking on the "Contact Us" link. After your account has been deactivated, you are free to create a new account at any time.
5.3. Validation of the order
5.3.a) Validation of the mode of delivery
You will have on the one hand to validate your mode of delivery and on the other hand to complete the delivery information necessary for the good expedition of your order: country of expedition, civility, first name, surname, telephone, delivery address.
During the validation of the delivery method, it will be possible for you, for a gift order, to include an accompanying card and an invoice without price.
Once you have completed this step, click on "Enter Payment Information".
5.3.b) Validation of the means of payment and settlement of the order
You can use your delivery address as your billing address or enter a different one. You will then be prompted to select a payment method and enter your payment information.
You must verify the accuracy of your selection before confirming your order. While every effort is made to ensure that the colour and design of the Products whose photos are displayed on the Site are faithful to the original Products, variations may occur, particularly due to technical limitations of colour rendering on your computer equipment. Consequently, BOW&Co SAS shall not be held liable for any errors or inaccuracies of an insubstantial nature in the photographs or graphical representations of the Products appearing on the Site. If you have any questions about the Products, you can of course contact our Customer Service.
For more information regarding payment terms (currency, accepted payment methods etc.), please refer to the article below " 6. Prices - Accepted Means of Payment ".
Once completed, your order is transmitted to BOW&Co SAS for processing.
BOW&Co SAS reserves the right not to accept an order from a client with whom it is in dispute over a previous order, or if BOW&Co SAS reasonably believes that this client has violated these Terms and Conditions or has engaged in fraudulent activity, or for any other legitimate reason.
5.3.c) Order confirmation
A summary of your order will then be sent to you by e-mail. The acknowledgement of receipt will include the total amount of the order, information on the cost and delivery time, the essential characteristics, quantity and price of the Products purchased.
We advise you to keep this acknowledgement of receipt on paper or electronic media.
Pursuant to article L213-1 of the French Consumer Code, when an order is for an amount equal to or greater than 120 Euros, BOW&Co SAS keeps the written record of the contract concluded between BOW&Co SAS and a client by electronic means for a period running from the conclusion of the contract until the date of delivery of the goods and for a period of ten years from the latter (in accordance with decree 2005-137 of 16 February 2005). You then have access to this document at any time, upon request made to Customer Service by telephone on +33(0)9 74 48 87 47, Monday to Friday (excluding public holidays), from 10:30 a.m. to 5:30 p.m. or by e-mail by clicking on the "Contact us" link; and proof of your identity.
6. Prices - Accepted means of payment
The prices of the Products are indicated in Euros, all taxes included. Except in the case of refunds made (i) within the framework of the exercise of the right of retraction or for (ii) lack of conformity and hidden defects, BOW&Co SAS will not refund the VAT applied on purchases made on the Site (even in the case where the buyer, after receipt, resends the Products to a country outside the European Union).
BOW&Co SAS reserves the right to modify at any time and without notice the prices of the Products offered on the Site. The Products are invoiced on the basis of the prices displayed on the Site at the time you place your order, subject to the availability of the Products ordered at that time.
All orders are payable in Euros and must be paid immediately when you place your order. In the event of unavailability of certain Products ordered (see Article 3 "Availability of Products"), only the price and transport costs relating to the available Products will be debited.
6.2. Accepted means of payment
6.2.a) Payment by credit or bank card
The accepted credit cards and bank cards are : Visa®, MasterCard®, Maestro® American Express®. Credit card payments are authenticated and secured thanks to the 3D Secure system. This device is also known as
"Verified by Visa®", "MasterCard® SecureCode" or "American Express SafeKey®". When making a payment, the bank requests personal information from the Internet user in order to verify the identity of the cardholder and to validate the transaction.
How do I pay with 3D Secure on bowandco.paris?
After validating your bank details (card number, expiry date and cryptogram), a new page will be displayed on which you will have to enter the personal information requested by your bank. This information can be :
- The answer to a personal question;
- A password that you have chosen beforehand;
- A code sent by text message,
- Your date of birth...
Once the 3D Secure code has been entered and validated by your bank, your order is finalized. You will then receive a confirmation e-mail.
Authentication is specific to each bank. If you have any questions about your 3D Secure code, please contact your bank directly.
The shipment of your order will only take place after verification of your payment method and receipt of authorization to debit your card.
Your account will be debited when your order is shipped.
6.2.a) Payment by bank transfer
Payments by bank transfer are accepted. The order will only be validated once the transfer has been received on the account of the company SAS BOW&Co. The transport time will run from this validation. The ordered products will be reserved 3 days pending the validation of the order following the reception of the transfer. At the time of payment, your bank may ask you for personal information in order to verify the identity of the ordering party.
7. Retention of Title
The Products ordered remain the property of BOW&Co SAS until full payment of the price by BOW&Co SAS. On the other hand, you assume the risks (in particular of loss, theft or damage) concerning the Products delivered from the moment they are delivered to the address indicated at the time of the order.
8. Terms and conditions of delivery
8.1. Delivery zone
8.1 Delivery to a mailing address
Products purchased on the site can only be delivered to the United Kingdom (excluding the Channel Islands), metropolitan France including Corsica (excluding Guadeloupe, Martinique, Guyana, Reunion, Mayotte, New Caledonia and the French Southern and Antarctic Territories), the Principality of Monaco, Germany (excluding the island of Heligoland and the territory of Busingen), Belgium, Luxembourg, the Netherlands (excluding the Netherlands Antilles and Aruba), Spain (excluding the Canary Islands, Ceuta and Melilla), Portugal (excluding the Azores and Madeira), Italy (excluding Livigno), Campione d'Italia and the national waters of Lake Lugano), Ireland, Austria, the Czech Republic, Finland (excluding the Aland Islands), Denmark, Sweden, Andorra, Andorra, Saudi Arabia, Argentina, Australia, Bahrain, Brazil, Canada, China, the United Arab Emirates, the United States, the Vatican City States, Greece, Japan, Kuwait, Lebanon, Liechtenstein, Norway, Oman, Puerto Rico, Qatar, Hong Kong, Russia, Saint Barthélemy, Saudi Arabia, Singapore, Switzerland, Taiwan, the United States, Venezuela and Poland (hereinafter the "Delivery Zone").
It is impossible to place an order for any delivery address outside this Delivery Zone. For reasons, in particular of security, BOW&Co SAS will not process any order for which a post office box is provided.
The Products are shipped to the delivery address you indicated during the ordering process.
8.2. Delivery charges
The amount of the delivery charges is calculated according to the Products chosen, the total value of your order and the delivery method chosen.
The initial shipping costs are free for all Colissimo, Chronopost and DHLExpress orders only (excluding deliveries by courier and specific carriers - bicycle and furniture/luminaires) in France and as a supplement for all orders outside France.
8.3. Delivery times
The delivery times below run from the validation of your order.
8.3(a) Delivery to a mailing address
At the beginning of the ordering process, we will indicate the possible delivery times and shipping options for the Products purchased and the chosen country of delivery. This amount will be due by you in addition to the price of the Products purchased.
8.3.b) Delivery in France and the Principality of Monaco
for any order placed and validated before 2pm, working day ;
- Two (2) working days for any order placed and validated after 2pm on a working day.
For a delivery in Corsica: two (2) working days from the validation of the order.
8.3(c) Delivery in the United Kingdom
DHL Express :
- Three (3) working days for any order placed and validated before 1pm, working day;
- Four (4) working days for any order placed and validated after 1pm on a working day.
For deliveries to the islands of Sorlingues: three (3) working days after your order. For deliveries to Orkney Islands: four (4) working days after your order. For deliveries to the Hebrides Islands: five (5) working days after your order.
For deliveries to the Shetland Islands: six (6) working days after your order.
8.3(d) Delivery in Germany, Belgium, Luxembourg, Netherlands, Spain, Portugal, Italy, Ireland, Austria, Czech Republic, Finland, Denmark, Sweden, Andorra, Saudi Arabia, Argentina, Australia, Bahrain, Brazil, Canada, China, in the United Arab Emirates, the Vatican City States, the United States, Greece, Japan, Kuwait, Lebanon, Liechtenstein, Norway, Oman, Puerto Rico, Qatar, Hong Kong, Russia, St. Barthélemy, Singapore, Switzerland, Taiwan, Venezuela and Poland.
DHL Express :
- Three (3) working days for any order placed and validated before 2pm, working day;
- Four (4) working days for any order placed and validated after 2pm on a working day.
All orders to Germany including at least one fragrance will require a delivery time of 72 hours.
Orders including a perfume will require one (1) additional business day for delivery outside of France.
However, BOW&Co SAS reserves the right to split deliveries. Your credit card or payment card will be debited in the same way to correspond to the price of the Products actually delivered. Transport costs will only be charged for a single shipment and in accordance with the indications in your order summary.
9. Delivery problems
Any defect or delay in delivery, or in the availability of your Products in the store, in excess of the delivery times mentioned in Article 8.3 must be reported to our Customer Service as soon as possible. Any claim made beyond thirty
(30) calendar days after the date of validation of your order will not be taken into account.
In case of failure to respect the delivery time, you can cancel the order, simply by e-mail or registered letter to the following address:
17, route de Chatou 78420 Carrières-sur-Seine France
BOW&Co SAS will then be obliged to reimburse you the totality of the sums paid, at the latest within fourteen (14) days following the date of termination of the contract of sale. If you nevertheless receive the Product after having used this option, you must return it according to the return procedure set out in Article 9 below.
You must check the conformity of the Products at the time of delivery and indicate, if possible on the delivery slip, in the form of handwritten reservations accompanied by your signature, any anomalies noted (open package, damaged product, etc.).
You must then contact Customer Service by e-mail, by clicking on the "Contact Us" link, or by telephone on +33 (0)9 74 48 87 47, Monday to Friday (excluding public holidays), from 10:30 am to 6:30 pm. In the event of nonconformity of the Products purchased or if they do not give you satisfaction, you may return them or request an exchange or refund under the conditions set out in Article "9. Right of withdrawal - returns, exchanges, refunds ".
10. Right of withdrawal
10.1. Right of withdrawal and withdrawal period
You have a legal right of retraction that you can exercise under the conditions provided by articles L221-18 and L221-.
20 of the Consumer Code, if you meet the conditions set out in these provisions, without having to justify your reasons and without having to pay penalties.
The general return policy (for refund or exchange) of BOW&Co SAS allows you to retract within fourteen (14) days from the date of delivery of the Products, without having to justify your reasons and without having to pay any penalty. After this period, you will no longer be able to exercise your right of withdrawal.
10.2. Methods of exercising the right of withdrawal
We offer you the possibility to fill out and submit your declaration of cancellation online by logging into your customer account. You will then immediately receive a confirmation of your withdrawal by email.
You may also, before the expiry of the above-mentioned 14-day withdrawal period, send any other unambiguous statement expressing your wish to withdraw to the following address:
Route de Sablonnières 14980 ROTS
If he or she wishes, the customer may use the model withdrawal form available in the appendix to these General Terms and Conditions of Sale.
10.3 Restriction on the right of withdrawal
In accordance with article L221-28 of the French Consumer Code, your right of retraction cannot be exercised for perfume orders when the Products have been unsealed after delivery for reasons of hygiene.
10.4 Consequences of the right of withdrawal
Within the framework of the exercise of the right of retraction or in the event of non-conformity of the Product, you can return the Product(s) purchased by requesting an exchange or a refund under the conditions described in article 10 below.
11. Return, exchange, and refund terms and conditions
11.1. On the bowandco.paris website
11.1.a) Free return procedure
Within the framework of the exercise of the right of retraction, the Products must be returned in their original condition and packaging (the box and if possible the shipping carton), accompanied by their purchase invoice or a copy in case of partial return.
The return of a Product, in case of exchange or refund request, is free of charge. To do so, you must return the Products to us via our carrier, within a maximum period of fourteen (14) days from your declaration of withdrawal, using our system of prepaid return labels. Log in to your customer account and click on "Request a refund" or "Request an exchange" in the "Your orders" section.
Follow the instructions that will allow you to:
- To choose the Products to be returned as well as the reason for your return;
- To choose your shipping method (deposit at La Poste for orders delivered in France and Monaco or collection of the package at home, with an appointment service in the second case);
- Download and print your prepaid return label (please refer to Article 10.1.e Specific Products ordered from the Site to view Products not eligible for the prepaid return label system).
If you cannot or do not wish to use the prepaid return label service, please contact our Customer Service department who will register your return. You can then, within a maximum period of fourteen (14) days, return your package to the following address
Route de Sablonnières
In this case, we advise you to take out the insurance offered by your carrier. BOW&Co SAS shall not be held liable in the event of loss, incorrect address or delay in delivery of a Product that you wish to return to the Site, insofar as the risks of transport that you choose and that you initiate lie solely with you. BOW&Co SAS undertakes to reimburse you the standard delivery costs including the tracking of the package. To this end, you should insert the delivery invoice indicating the tracking number of the package in your return package.
In the event of an exchange, the standard delivery costs of the first order will be refunded and the costs of the second delivery will be invoiced according to the delivery method chosen.
Under no circumstances will it be possible to give you an electronic credit that can be used on the Site, and the Site will not issue a customer credit to be used in a store.
We do not offer, for the moment, the possibility to request exchange or refund of BOW&Co Products purchased in a store from the Site.
In case of exchange request, please specify in the dedicated field the Product(s) you wish to receive in exchange for your order.
If you would like the product(s) you have selected to be set aside for you, please contact our customer service department.
If the amount of the Product(s) chosen for replacement is greater than the amount of the Product(s) returned, you must pay the price difference in accordance with these General Terms and Conditions of Sale.
If the amount of the Product(s) chosen for replacement is less than the amount of the returned Product(s), the difference in price will be refunded to you by BOW&Co SAS (being reminded that for gifts, only the customer having bought the gift can ask for the refund and have his bank account re-credited) in accordance with the present General Conditions of Sale.
In the event of an exchange, the transport costs of the first delivery are reimbursed, but the transport costs of the second delivery are charged according to the delivery method chosen.
Please note that the exchange will take place within seventy-two (72) working hours from receipt of the product(s).
In the event of a refund request, the refund will be made within seventy-two (72) working hours of receipt of the product(s). A confirmation e-mail will be sent to you. The refund, including the delivery charges of the initial order, will then be made according to the same method of payment used at the time of the order and will be made in the same currency as that used by the customer at the time of payment of his order.
Please note, however, that it may take up to ten (10) business days for your bank to process a refund on your card, depending on the processing time. This varies among card issuers, and we are not in a position to speed up this process beyond our control.
11.1.d) Gifts ordered from the bowandco.paris website
Third party beneficiaries of gifts ordered from the Site may exclusively exchange the Products via the procedure of
return to the Site. Consequently, only the customer having bought the gift will be able to ask for the refund within the framework of the right of retraction (insofar as only the bank account of the person having ordered the product can be re-credited).
If necessary, only an exchange for a Product of an equivalent or higher value (the price difference must then be paid by the third party beneficiary of the gift) is possible. The third party beneficiary will have to contact our Customer Service who will register the exchange and send by e-mail the prepaid return label.
12. Legal guarantees and commercial warranty
12.1. Legal guarantees
The Products sold by BOW&Co SAS are subject to the conditions of legal guarantees provided by articles L217-4 to L217-14 of the Consumer Code as well as articles 1641 to 1648 of the Civil Code, to the exclusion of all other guarantees:
- Legal guarantee of conformity :
BOW&Co SAS will deliver to you a Product in conformity with the contract and free of defects of conformity at the time of delivery of the said Product, in the sense that the Product will be fit for the use usually expected of a similar good and that it will have the characteristics presented at the time of sale. BOW&Co SAS is also liable for defects of conformity resulting from packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. This guarantee will only come into effect if you request it within two years of the delivery of the property. Defects of conformity which appear within six (6) months from delivery shall be presumed to exist at the time of delivery, unless proven otherwise.
You can choose between the repair or the replacement of the Product unless one of these choices entails for BOW&Co SAS a manifestly disproportionate cost. If it is impossible to repair or replace the Product, you can either have the price paid refunded and return the Product or keep the Product and have part of the price refunded to you, unless the lack of conformity is minor. The return, replacement or refund of the Product will be made at no cost to you and does not preclude the possible allocation of damages in the event that you are entitled to them. The legal guarantee of conformity applies independently of the commercial guarantee indicated in Article 12.2 below.
- Legal warranty for hidden defects :
BOW&Co SAS will provide you with a Product free of hidden defects which would make it unfit for its intended use, or which diminish this use so much that you would not have acquired it, or would only have paid a lower price for it, if you had known about them. This warranty will only come into effect on the condition that you make the request within six (6) months from the discovery of the defect.
In the event of a latent defect, you will have the choice of returning the Product and having the price and costs incurred by the sale refunded to you, or keeping the Product and having part of the price refunded to you. In all cases, it will be up to you to prove that you meet the conditions of the guarantee.
In case of lack of conformity and hidden defects, you must return the Products to us at the following address :
Route de Sablonnières 14980 ROTS
12.2 Commercial warranty
Certain Products sold on the Site benefit from a commercial guarantee in addition to the legal guarantees referred to in the previous article. The content and the terms and conditions of implementation of this commercial warranty are available on the Site in the "customer service" tab before the purchase of any Product covered by this warranty.
13. After-sales service and spare parts availability
All technically repairable Products benefit from an after-sales service. For any repair, please contact our Customer Service.
In accordance with article L 111-3 al 1 of the French Consumer Code, BOW&Co SAS confirms that no period of availability of spare parts essential for the use of the Products is guaranteed. BOW&Co SAS will nevertheless make its best efforts to satisfy its Customers in case of request for one or more spare parts.
14. Limitation of liability
Under no circumstances can BOW&Co SAS be held liable for any damage which does not result from a failure by BOW&Co SAS to fulfil one of its obligations.
15. Applicable law - Litigation
These General Terms and Conditions of Sale are governed and interpreted in accordance with French law. However, pursuant to EC Regulation 593/2008 of 17 June 2008, these general terms and conditions of sale do not prevent the application of a provision more favourable to the customer, which cannot be derogated from by agreement, and this under the law of the country where the customer has his habitual residence. In the event of a dispute relating to the application and/or interpretation of these General Terms and Conditions of Sale, the customer has the possibility of resorting to a conventional mediation procedure or any other alternative dispute resolution procedure. In accordance with Order n°2015-1033 of August 20, 2015 and the implementing decree n°2015-1382 of October 30, 2015, any dispute or controversy known as a consumer dispute, subject to Article L612-2 of the French Consumer Code, may be settled amicably by mediation at the CMAP - Centre de Médiation et d'Arbitrage de Paris (Paris Mediation and Arbitration Centre). To submit a dispute to the mediator, the customer may (i) fill out the form on the CMAP website: www.cmap.fr tab "you are: a consumer" (ii) send his or her request by simple or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to firstname.lastname@example.org. Whatever the means used to enter the CMAP, the client's request must contain the following elements in order to be processed quickly: his postal, email and telephone details as well as the full name and address of BOW&Co SAS, a brief statement of the facts, and proof of the preliminary steps taken with BOW&Co SAS. Notwithstanding the foregoing, in the event of a dispute, and in accordance with Regulation No. 1215/2012 of 12 December 2012 :
- The customer may bring an action either before the court of his domicile or before the French courts,
- BOW&Co SAS may bring an action before the court of the place of residence of the client.
In the event of a dispute relating to the execution of an order, if you are a final consumer who is a natural person, you have the possibility to resort free of charge to a conventional mediation procedure or any other alternative dispute resolution procedure. If you wish, you can use the Online Dispute Resolution service offered by the European Commission in accordance with Article 14 of Regulation (EU) N°524/2013. This platform is accessible at the following address: https://webgate.ec.europa.eu/odr/. The use of mediation is an alternative mechanism that is not a precondition for legal action.
APPENDIX: MODEL WITHDRAWAL FORM
If you wish to exercise your right of withdrawal - subject to the conditions set out in Article 9, you can use the form below:
Attention: SUPPLY WEB - Returns Service - Route de la Sablonnière - 14980 Rots - France.
I hereby notify you of my withdrawal from the contract for the sale of the following good(s):
- Name(s) and reference(s) of article(s) :
- Ordered on :
- Received on :
- Order No. :
Name of the customer placing the order :
Address of the customer at the origin of the order:
Signature of the client in case of notification of this form on paper: Date :